Research suggests we make better decisions in diverse groups than in homogeneous ones, but we feel less confident in those decisions. Why? In Tug of War we hear about a newly appointed CEO and her experience of having her responsibilities seemingly pulled from her grasp—by a large and cumbersome board. Instead of the CEO and board benefitting from their different perspectives, we see an example of how difference—can be straight-up—difficult.
"The interpersonal conflicts were indicators that some sort of mediation needed to occur. The future of our organization depended on the health of the relationships when we were working together."